At Impact Coaching Academy, we believe that diversity, equity, inclusion, and justice are essential to our mission’s success and our community’s growth. We are committed to fostering a culture of respect, inclusivity, and belonging for all individuals, regardless of race, ethnicity, national origin, religion, gender, sexual orientation, age, ability, or any other personal characteristic.

We recognize that diversity has power and brings unique perspectives, skills, and experiences to the table. We believe that by creating a diverse and inclusive environment, we can inspire individuals to reach their full potential and positively impact the world.

We are dedicated to continuously educating ourselves and taking action to address systemic issues of bias and inequality within our organization and the coaching industry as a whole. We stand in solidarity with marginalized communities and strive to be active allies in the fight for justice and equality.

It is the policy of Impact Coaching Academy that:

• Recruitment and hiring procedures do not discriminate against individuals based on their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All personnel are expected to treat employees and participants equally, and not discriminate against them based on their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• Our organization welcomes individuals from all backgrounds to participate, irrespective of their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• Our workplace, learning environment, and all other activities should be free from discrimination and harassment. This includes any form of discrimination or harassment based on race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization has a zero-tolerance policy for any behavior that unreasonably interferes with an individual’s ability to learn or work in a safe and welcoming environment, regardless of the status or position of the individual engaging in such behavior. This policy applies to all employees, students, volunteers, contractors, visitors, and vendors.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on this page. Impact Coaching Academy will promptly investigate all claims and reports of inappropriate conduct.

As a provider accredited by the International Coaching Federation (ICF), our organization is dedicated to following and promoting the ICF Code of Ethics. This code outlines the core values, ethical principles, and expected standards of conduct for all ICF professionals. Adhering to these ethical standards is a crucial component of the ICF’s core coaching competencies. You can learn more about the ICF Code of Ethics by visiting their website.

Moreover, Impact Coaching Academy is committed to conducting ourselves with honesty and openness. We hold ourselves and our participants to the highest standards of integrity and strive to be transparent in all our dealings, including clearly outlining the measures we take to ensure that our programs are ethically sound. We reject any unethical sales tactics and work to provide a fair and honest sales process. Additionally, we are dedicated to providing reasonably priced programs that are accessible to everyone, while maintaining high quality standards in coaching education.

Impact Coaching Academy is dedicated to supporting individuals with disabilities and ensuring that they have access to reasonable accommodations. Our organization prohibits discrimination based on disability and provides equal opportunities for all qualified individuals with disabilities. We are committed to providing reasonable accommodations in accordance with all applicable local, state/territorial, and federal laws. If individuals have any questions about this policy or require accommodations, they can contact us at service@impactcoaching.academy.

Our objective is to create a learning environment that caters to the needs of each student individually. We are capable of accommodating various learning disabilities to enhance the accessibility of our program. To determine if we can meet your requirements, please contact us at service@impactcoaching.academy before enrolling.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on this page. We will promptly investigate all claims and reports of inappropriate conduct. 

Attendance

Attending all course meetings is essential to ensure you receive the minimum required training hours for certification. If you encounter an emergency or fall sick and cannot attend a coaching session, please notify your instructor and email service@impactcoaching.academy without delay. To compensate for the missed session, you will need to review the session recording, complete the session materials, and arrange a coaching session outside the live session.

For larger courses (above 10 hours), you may not miss more than 3 days. For smaller courses (below 10 hours), you may only miss 1 day. For our Mentoring course, you can only miss 1 of the mentoring days, but not the one in which you are scheduled to be mentored.

If you are unable to attend more than the above allowable hours, you can opt to pay for additional instruction to cover the missed material with your instructor or register for another course. If you miss your specific mentoring day, you must schedule a private mentoring session at an additional $150 charge to satisfy the mentor coaching requirement of the International Coaching Federation.

Requests to deviate from this policy will be evaluated on a case-by-case basis and must be submitted in writing to both the instructor and service@impactcoaching.academy.

Course Engagement

We aim to provide our participants with an interactive and engaging learning experience, which is why it is essential that you take part in all course activities, such as engaging in dialogues with your instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor promptly. You can refer to the code of conduct for more information.

Code of Conduct

All participants are required to maintain a professional demeanor throughout the duration of the program. This includes, but is not restricted to, the following:

• Being punctual for all scheduled sessions.
• Attending all live sessions and mentor coaching sessions as scheduled.
• Keeping your camera turned on during virtual live sessions as often as possible and when requested by your instructor.
• Taking an active part in all sessions and mentor coaching sessions, which includes being adequately prepared, actively participating in discussions and activities, taking responsibility for your learning, and making contributions to the learning of others.
• Taking part in discussions with honesty and integrity.
• Being considerate of fellow participants and instructors, which includes silencing your mobile phone, avoiding texting, and refraining from other disruptive behaviors.

If you have partially completed a course at Impact Coaching Academy, you may be eligible to receive credit for the hours of curriculum received. The number of hours credited will depend on the amount of curriculum received. To inquire about receiving partial credit for a course you are currently or were previously enrolled in, please contact us at service@impactcoaching.academy within 10 days after the course has ended. In your email, please include the course details, the number of hours of credit you are requesting, and any other pertinent information. If your request is approved, you will receive a certificate of credit that shows the number of training hours completed.

Additionally, “Partial Completion” Certificates are issued for the full completion of courses that fall within the larger programs we offer, when the student did not register for the larger program or does not complete the larger program. The “Partial Completion” certificate is accepted and honored by Impact Coaching Academy and the ICF as evidence of the completion of the named hours/training listed on the certificate.